Returns & refunds

Want to find out more about our returns policy? Read below for more information.  

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 30 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.

We aim to refund you within 7 days of having received the returned item.

If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

Returns after 30 days

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Want to exchange an item?

We’re no longer offering free exchanges to UK customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!

Returning a faulty or incorrect item?

If you've received an item which isn't quite right, please get in touch with our Customer Care team and they will gladly help you further.

Address for returns

Please return your ordered items to this address:

MEDBASIC

41 BROOKLANDS ROAD

WALTOn

WAKEFIELD

WF2 6LZ