Please note our offices and warehouses will be closed from 24th December until 4th January 2022.

Same Day Despatch orders placed before 4:30pm on Tuesday 21st December should arrive before Christmas, however we are unable to guarantee this as we rely on external couriers. Orders placed after this time will be processed and despatched as normal, but we cannot guarantee a pre-Christmas delivery. Any orders placed after 4:30pm on Thursday 23rd December, or at any time during the festive period, will not be delivered until the first working days of the new year.

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. 

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

Dispatch Time

We work to ensure that every order placed before 3:00 PM (Monday-Friday) is completed and shipped the same day.

If your parcel is not shipped because the product is not in stock, we will contact you to arrange an estimated delivery date or we will offer you a suitable replacement for your ordered product.

Tracking Your Order

For orders shipped via Royal Mail 24® & Royal Mail 48® we can only provide tracking code for delivery confirmation.
Full online tracking is available only on orders shipped with Special Delivery Guaranteed by 1pm® method.
Parcels can be tracked on Royal Mail website:

Royal Mail 24®

  • Delivery in 1-2 working days if ordered before 2pm
  • Online delivery confirmation with GPS map
  • Signature on delivery if requested by the customer

Royal Mail 48®

  • Delivery within 2-3 working days if ordered before 3pm
  • Online delivery confirmation with GPS map
  • Signature on delivery if requested by the customer

Special Delivery Guaranteed by 1pm®

  • Full online tracking
  • Signature on delivery
  • Guaranteed delivery next day by 1pm if ordered before 2pm
  • Saturday delivery